Shipping and Returns


Lithuania:

We offer free ground shipping on all orders. Please note that most of our items are knitted by hand by our kick-ass knitters and therefore each item is unique. Some colors and sizes are made to order, hence it can take up to 9 business days for your new knit to be picked from our knitters by DHL. Once your order is shipped, we estimate you will receive your order within 1-4 business days of its ship date, depending on a shipping method you picked. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

European Union:

We offer free shipping to our European customers on orders above $100. Some colors and sizes are made to order, hence it can take up to 9 business days for your new knit to be picked from our knitters by DHL. Once your order is shipped, we estimate you will receive your order within 1-5 business days of its ship date, depending on a shipping method you picked. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Worldwide:

We offer either standard or express DHL shipping for all orders outside the EU. Please note that some colors and sizes are made to order, hence it can take up to 9 business days for your new knit to be picked from our knitters by DHL. Once your order is shipped, we estimate you will receive your order within 1-5 business days of its ship date, depending on a shipping method you picked. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Returns & exchanges:

We want to make sure you love our pieces. If you'd like a different size, or choose another direction altogether, we are here to help, just get in touch with us.

If you want to return something, just drop us an email at info@theknottyones.com. Please include your order number and the reason for your return. We'll happily accept unworn, unwashed and unaltered merchandise in sellable condition with original tags attached for a full refund.

Please note that all sale and custom-sizing items are on final sale.