Shipping


While most orders are shipped the next business day, some colors and sizes are made to order, hence can take up to 9 business days for your new knit to be picked from our knitters by DHL. Once your order is shipped, we estimate you will receive your order within 1-6 business days of its ship date, depending on your location and a shipping method you picked. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Please note that DHL is expecting 1 day shipping delay outside of the EU starting December 1st, 2020.

We offer free standard shipping worldwide on all orders above 100 EUR. 

Returns & Exchanges

We want to make sure you love our pieces. If you'd like a different size, or choose another direction altogether, we are here to help, just get in touch with us.

If you want to return something, just drop us an email at info@theknottyones.com. Please include your order number and the reason for your return. We'll happily accept unworn, unwashed and unaltered merchandise in sellable condition with original tags attached for a full refund shipped out within 14 days of you receiving the item.

Please note that all custom-sizing items are on final sale, meaning they cannot be returned, refunded, exchanged or altered.