Shipping and Returns

Lithuania:

We offer free ground shipping on all orders. Please note that most of our items are knitted by hand by our kick-ass knitters and therefore each item is unique. Some colors and sizes are made to order, hence it can take up to 9 business days for your new knit to be picked from our knitters by couriers. Once your order is shipped, we estimate you will receive your order within 1-3 business days of its ship date, depending on a shipping method you picked. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

European Union:

We offer free standard shipping to our European customers on orders above 200 EUR. Some colors and sizes are made to order, hence it can take up to 9 business days for your new knit to be picked from our knitters by DHL. Once your order is shipped, we estimate you will receive your order within 1-6 business days of its ship date, depending on your location within the EU and a shipping method you picked. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Worldwide:

We offer free standard shipping to all our customers outside of the EU on orders above 200 EUR. Please note that some colors and sizes are made to order, hence it can take up to 9 business days for your new knit to be picked from our knitters by DHL. Once your order is shipped, we estimate you will receive your order within 1-6 business days of its ship date, depending on your location and a shipping method you picked. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Returns & Exchanges:

We want to make sure you love our pieces. If you'd like a different size, or choose another direction altogether, we are here to help, just get in touch with us.

We have extended our return and exchange period for all purchases made during the Black Friday sale. If you wish to return or exchange an item bought between 7th November 2024 and 2nd December 2024, you have until 7th January 2025 to do so.

If you want to return or exchange something, just drop us an email at hello@theknottyones.com. Please include your order number and the reason for your return/ exchange. We'll happily accept unworn, unwashed and unaltered merchandise in sellable condition with original tags attached for a full refund or exchange shipped out within 14 days of you receiving the item. 

Please note that all custom-sizing items cannot be returned, refunded, exchanged or altered.